Clarity after loss.

Before records and reports, there is a person you love and a loss you're carrying. That is where we start.

• We listen first.You can tell us about your loved one and your questions in your own words, without being rushed.
• You set the pace.Grief doesn't keep a schedule. We move as quickly or as slowly as you need, and you can pause or stop at any time.
• No pressure.No sales pitch and no urgency. You decide what, if anything, comes next.
• Honest and gentle.We tell you the truth about what the records show, and we tell it with care. If something is hard to hear, we'll let you know before we go there and ask how much detail you want.
• You're a grieving family, not a case or a sale.That's how we'll treat you from the first conversation to the last.

1. 01A caring conversationWe start by listening. You'll talk with an experienced medicolegal death investigator about your loved one, what you've been told, and what still weighs on you. We'll explain honestly what we can and can't help with. There's no pressure to decide anything.
2. 02Help getting the recordsRequesting records can feel overwhelming while you're grieving, so we walk you through it. We explain which documents usually exist and generally how to request them. These may include the death certificate, the medical examiner or coroner's report, the autopsy report, police or incident reports, EMS and 911 records, and hospital records. Who can request each record, and how, varies by state and agency and often depends on your relationship to your loved one.
3. 03A careful review and plain-language summaryOnce you have the records, we review them as a standalone service. Then we explain them in plain, gentle language: what they show, what the medical and investigative terms mean, and how the pieces fit together. You can ask how much detail you want to hear.
4. 04An honest recommendation, given with careWe recommend another step only when it is ethically and responsibly reasonable. Often the records support the official findings. When that's the case, we'll help you understand why, and many families find some peace in knowing.
5. 05Further help, only if neededIf real questions remain, we may open a full investigation on a case-by-case basis, and board-certified forensic pathologists may be consulted when appropriate. Nothing moves forward without your understanding and agreement, and you can stop at any point.

• Medicolegal death investigatorsExperienced professionals who understand how deaths are investigated and documented, and who know how to talk with families gently. They guide you from the first conversation.
• Board-certified forensic pathologistsMay be consulted when appropriate, on a case-by-case basis.
• Licensed investigatorsIf a full investigation is reasonable and you choose to go forward.